Shipping policy

Shipping Policy

Last updated: 14/01/2026

Thank you for shopping with us! Below you’ll find everything you need to know about how and when your order will be shipped.

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Order Processing Time

All orders are processed within [10 business days] (excluding weekends and public holidays) after receiving your order confirmation email.

If your order includes custom or personalised items, processing times may be longer. Estimated production times will be shown on the product page or communicated via email.

You will receive another notification when your order has been shipped.

Shipping charges for your order will be calculated and displayed at checkout

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.

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Delays

While we do our best to deliver your order on time, delays may occur due to factors beyond our control (e.g. weather events, courier delays, customs clearance).

We are not responsible for shipping delays once the parcel has been handed over to the courier.

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Incorrect Address

Please ensure your shipping address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address:

• The customer may be responsible for additional shipping costs

• Refunds (if applicable) will exclude original shipping fees

Contact Us

If you have any questions about shipping, please contact us at:

Email: customshirtshop.com.au
Business Name: Custom Shirt Shop